Preventing Top Team Turnover, Improving Culture, and Identifying over $3 million in Business Impact

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OSI Rapiscan, a division of OSI Systems, is a global leader in security and detection solutions, having doubled its global revenue from $1.5B to $3B in five years. With 7,700 employees worldwide, this growth has brought about new challenges in leadership, culture, and integration—especially across manufacturing hubs like Malaysia.

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At Rapiscan Malaysia, a 300-person facility, senior leadership was facing growing pressure. Concerns around psychological safety, communication breakdowns, and ethics complaints signaled the need for deeper cultural alignment. The senior leadership team—including VP/GM Gurdeep Singh, and his direct reports Vanessa and Thiru—took proactive steps to address these challenges. Puneet was engaged for a six-month executive coaching engagement, supported by OSI’s Global CHRO, regional HR, and the site’s own leadership.

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What We Did

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• Executive Coaching (Aug 2024–Feb 2025): One-on-one sessions with Gurdeep, Vanessa, and Thiru to strengthen trust, self-awareness, clarity, and leadership effectiveness.

• Culture Audit & Listening: Conducted confidential interviews and diagnostics to surface barriers to collaboration and transparency.

• Stakeholder Alignment: Partnered with the Site GM, Regional HR, and Global CHRO to align the work with OSI Systems’ broader values and transformation priorities.

• Additional Strategic Support: Developed a long-term talent strategy, recommended enhancements to the benefits program, and proposed thought leadership efforts to strengthen market presence.

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The Outcome

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The most immediate outcome of this engagement was a significant shift in team dynamics and the prevention of senior leadership turnover, particularly in the case of one of them—who had been at risk of being exited due to compliance-related concerns. Coaching enabled key behavioral shifts, restoring stability and focus.

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In the Words of the Global CHRO

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"I had the pleasure of engaging Puneet on three recent international executive coaching assignments on our team. Puneet is an excellent executive coach who provides balanced perspective and feedback in a constructive positive manner . 

 

His international background enables him to provide excellent coaching throughout the world. I highly recommend Puneet for any executive coaching needs your organization has. I was very pleased with the outcome and results."

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In the Words of One of the Leaders Coached 

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"Working with Puneet has been a transformative experience. His unique approach, which combines mindfulness practices like breath work and body scanning with practical leadership tools, has helped me grow both professionally and personally. I’ve learned the power of active listening, empathy, and intentional leadership, which have not only improved my relationships with my team but also fostered a more collaborative and inclusive workplace culture. 

 

Puneet’s ability to create a safe, reflective space allowed me to gain clarity and confidence in my abilities, while his genuine commitment to my growth challenged me to step out of my comfort zone. I highly recommend Puneet to anyone looking to deepen their self-awareness, enhance their leadership skills, and drive meaningful change in their organization or personal life."

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